FAQs

Question 1

What makes Nimble Veterinary Hospital different from other vets in West Ryde?

Answer

We’re a locally owned and operated veterinary hospital built around genuine care, practical advice, and a calm, modern environment for pets and their people. Our goal is simple — to help your pets live happier, healthier lives with personalised veterinary care that actually feels personal.

Question 2

Are you an independent vet or part of a chain?

Answer

We’re proudly independent. That means decisions about your pet’s care are made right here, by the vets and nurses who know you.

Question 3

Do you offer both preventative and emergency care?

Answer

Absolutely. We’re here for the everyday check-ups, vaccinations and advice — and ready when life throws a curveball with injuries, illnesses, or emergencies.

Question 4

How can I book an appointment?

Answer

You can book online anytime or give us a call. If it’s urgent, always phone us directly.

Question 5

How can I book an appointment?

Answer

You can book online anytime or give us a call. If it’s urgent, always phone us directly.

Question 6

Is there parking available on-site?

Answer

Yes, we have dedicated client parking right outside the clinic.

Question 7

Are new clients welcome?

Answer

Of course! We love meeting new faces (both furry and human).

Question 8

How do I request repeat medications?

Answer

Just give us a call or request a repeat prescription via our website. Please allow 24-48 hours for approval and preparation.

Question 9

Can I register my pet online?

Answer

Absolutely — you can register as a new client online or give us a call and we’ll do it for you.

Question 10

How far in advance should I book?

Answer

We recommend booking routine appointments a few days in advance, especially for Saturdays. Emergencies are prioritised, of course.

Question 11

What if I need to cancel or reschedule an appointment?

Answer

Just let us know as soon as you can so we can offer the spot to another pet in need.

Question 12

Are there any current special offers I should know about?

Answer

We often run seasonal promotions or new client offers. Check our website homepage or follow us on social media for the latest deals.

Question 13

Do you have separate waiting areas for dogs and cats?

Answer

We sure do. Our space is designed to help reduce stress wherever possible, with separate waiting areas and consult rooms for dogs and cats.

Question 14

My pet gets very anxious at the vet – how do you manage nervous pets?

Answer

We take things at your pet’s pace. From gentle handling techniques to calming treats and a low-stress environment, we’re experienced in working with anxious or sensitive pets.

Question 15

Can I drop my pet off for treatment and pick them up later?

Answer

Yes – if it’s easier for you, we can often arrange day stays for procedures or monitoring. Just chat to us when booking.

Question 16

Do I need to bring anything with me for my pet’s appointment?

Answer

Just your pet (on a lead or in a carrier) and any relevant records or medication details.

Question 17

How long are typical consultations?

Answer

Most appointments are booked for 20-30 minutes, so we have time to get to know you and your pet properly.

Question 18

How much does a standard consultation cost?

Answer

Our standard consultation fee is $XX (please check with reception for current pricing). We’ll always give you an estimate for any additional treatment or testing.

Question 19

Do you offer payment plans or accept VetPay?

Answer

Yes, we offer VetPay and other flexible payment options to help spread the cost of larger treatments.

Question 20

Is pet insurance accepted, and can you process claims directly?

Answer

We’re happy to assist with pet insurance claims and provide all required documentation. Some insurers allow us to claim on the spot — just ask us when booking.

Question 21

Are there any discounts for pensioners or club members?

Answer

We occasionally run special offers or discounts — check our website or ask our team when booking.

Question 22

Do you offer dental checks and cleaning?

Answer

Yes — dental health is a big part of what we do. We offer dental checks, scale and polish procedures, dental X-rays, and advice on keeping those pearly whites healthy.

Question 23

Can you help with pet nutrition and weight management?

Answer

Definitely. From diet plans to weight checks and tailored advice, our vets and nurses love helping pets look and feel their best.

Question 24

Do you offer puppy or kitten check-ups or vaccination packages?

Answer

We do! We have tailored puppy and kitten care packages covering vaccinations, worming, microchipping, and all those new pet questions.

Question 25

What should I do if I have an emergency after hours?

Answer

If we’re closed, please contact your nearest emergency vet hospital. We recommend SASH at North Ryde - 1 Richardson Pl, North Ryde NSW 2113

Question 26

Are you open weekends?

Answer

Yes — we’re open on Saturdays for consultations. Check our contact page for current hours.

Question 27

Do you offer emergency surgery?

Answer

Yes — where possible, we can perform emergency surgeries during business hours. For after-hours emergencies, we recommend contacting an emergency vet hospital.

FAQs

General FAQs

About Visiting with Pets

We sure do. Our space is designed to help reduce stress wherever possible, with separate waiting areas and consult rooms for dogs and cats.

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